Last updated: 01/08/2025
1. Returns & Refund Eligibility
- You may initiate a return within 7 calendar days of delivery.
- Eligible items must be:
• Unused, unworn, and in original packaging
• Include original tags and labels
• Accompanied by proof of purchase (invoice or order confirmation)
Non‑returnable items: Sale/clearance items, gift cards, hygiene products once unsealed, personalized/custom items (unless damaged).
2. How to Request a Return
- Contact us at [Email] with order number and reason for return.
- We’ll provide confirmation and return instructions.
- Ship item back within 3 days of approval. Return shipping is your responsibility—unless issue is due to our error.
3. Inspection & Refund Process
- Once we receive and inspect the item, we’ll notify you of approval or rejection (within 2 business days).
- If approved: refund to original payment method within 7–10 business days.
- For exchanges (same item/color/size) we process shipment at no additional cost if due to defect or our error; otherwise you may pay price difference and shipping.
4. Exchanges
- Defective or damaged items: you can request an exchange.
- Exchanges are processed once original item is received and confirmed defective/damaged.
- If your exchange involves a different item, price difference or shipping may apply.
5. Refunds for Cancellations
- Orders may be canceled before shipping. If we refund, it will be processed within 3–5 business days after cancellation confirmation.
- Once shipped, returns must follow process above.
6. Refund Method & Reimbursements
Refunds are processed via:
- Credit/debit card refunds (3–10 business days depending on bank)
- Bank transfers, mobile wallets (same or next business day)
- Mobile wallet refunds may entail network processing delays
7. Defective or Incorrect Items
We stand by the quality of our products—if you receive a wrong or damaged item:
- Contact us within 2 days of delivery
- Provide photos and order details
- We’ll guide you through return or exchange process at our cost
8. Shipping Costs
- Return shipping is typically customer responsibility
- If return is due to our error, we cover shipping or arrange pickup
9. Contact & Support
For assistance:
📧 [Email Address]
📞 [Phone Number]
Support hours: Mon–Sat, 9 AM–6 PM (Pakistan Standard Time)